Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the Return Tag intact attached.

To complete your return, we require a receipt (order ID number), emailed to customer@hostandstar.com.

Refunds
Refunds are not possible, if you wish to exchange your purchase, please follow exchange procedure mentioned below.

Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, or another item at less or similar cost send us an email at customer@hostandstar.com, we will send you a shipping label to send the item to Host & Star, Calle Conde Peñalver 56, Bajo Izquierda, 28006 Madrid,Spain.

Shipping
To return your product, you should mail your product to: Calle Conde de Peñalver 56, Bajo Izquierda, 28006, Madrid, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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